Globe prepares for restoration efforts as power failure causes network outages in several sites due to ‘Kristine’

21 provinces in Southern Luzon and the Visayas have experienced network outages due to commercial power failure brought on by Tropical Storm Kristine. Globe is prepared to send teams for immediate restoration efforts as soon as the situation on the ground improves.

Less than 13% of sites in Southern Luzon experienced outages, compared to roughly 7% of sites throughout the Visayas. Most sites' network and core services are up and running, and Globe promises to give restoration efforts top priority as soon as possible.

Call, text, and data services are currently affected by power outages in parts of the following provinces:

Region IV-A (CALABARZON)

●   Batangas
●   Cavite
●   Laguna
●   Quezon

Region IV-B (MIMAROPA)

●   Marinduque
●   Occidental Mindoro
●   Oriental Mindoro
●   Palawan
●   Romblon

Region V (Bicol Region)

●   Albay
●   Camarines Norte
●   Camarines Sur
●   Catanduanes
●   Masbate
●   Sorsogon

Region VIII (Eastern Visayas)

●   Biliran

●   Eastern Samar

●   Leyte

●   Northern Samar

●   Samar

●   Southern Leyte

“The majority of our network is operational despite the onslaught of Tropical Storm Kristine. Several sites are down in areas affected by commercial power loss, but our teams are ready to deploy for urgent restoration work once ground conditions allow these operations.” ~Yoly Crisanto, Globe Chief Sustainability and Corporate Communications Officer

Connectivity Support

Globe has offered connectivity support to customers in impacted areas to help affected families deal with the storm's effects. Customers of Globe Prepaid and TM are eligible for free unlimited calls and texts to all networks, as well as 100MB of data for all websites and apps and an additional 100MB for social media apps. These benefits are available for a single day.

GFiber Prepaid customers received a three-day promo extension, while eligible Globe At Home Prepaid WiFi users received a complimentary five gigabytes of data, valid for three days. In the meantime, customers of Globe Postpaid and GFiber Postpaid now have longer deadlines.

Globe is ready to deploy Libreng Tawang, Libreng Charging and Libreng WiFi sites in severely hit areas to support critical relief and recovery efforts.

Globe also calls on its customers to support relief efforts by donating their Globe Rewards points via the GlobeOne app.

For more information on Globe’s disaster response and Globe Stores operations, follow GlobeICON on Facebook or visit the Globe website for the latest #StaySafePH advisories.

ABOUT GLOBE

Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and publicly listed in the PSE with the stock symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet and managed services. It offers innovative digital solutions in the areas of fintech, healthtech, adtech, climate tech, shared services and venture capital. In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles. Its principals are Ayala Corporation and Singtel, acknowledged industry leaders in the country and in the region.