Happy Crew, Happy Customers: Harry Noche’s McDonald’s Story

Harry Noche, a 19-year-old service crew member at McDonald's in Lemery, Batangas, exemplifies the company's employee-first philosophy: a satisfied employee who provides exceptional customer service. He serves customers with a smile and enthusiasm, even after a long day at school.  

"McDo 'yung nagbigay ng opportunity po para sa ‘kin. Parang McDo po 'yung nag nagbukas ng daan para makapag-aral po ako sa college,” (McDonald's gave me an opportunity. It’s like McDonald's opened the road for me to pursue my college education. Malapit lang sa amin ang McDo. Mga two kilometers. Mga ten minutes andun na po ako (McDonald's is close to where I live, about two kilometers away. It only takes around ten minutes to get there.). Noong makapasok po ako sa McDo natuto po akong makipag-socialize parang humanap ng maraming friends. Para pong tumaas ang aking self-confidence (When I started working at McDonald's, I learned how to socialize and make many friends. It really helped boost my self-confidence). Friendly po 'yung mga kasamahan ko sa trabaho, pati mga managers. Maganda po ang work culture kaya namo-motivate kami. Naging Crew of the Month po ako. Nakaka-proud at nakaka-build ng self-confidence (My coworkers, as well as the managers, are friendly. The work culture is great, which keeps me motivated. I was even recognized as Crew of the Month, which makes me proud and builds my confidence even more.). Dahil sa McDo, marami pong mga lessons learned na natutunan ko po. Then in the future mai-apply ko pa siya. Isa na 'yung work hard tapos makakamit mo po 'yung success. Do your best lang palagi (At McDonald's, I learned many valuable lessons that I can apply in the future. One of them is that if you work hard, you will achieve success. Just do your best.).” ~Harry Noche, a service crew in McDonald’s Lemery, Batangas

Harry expresses gratitude. It is a sentiment that demonstrates McDonald's commitment to creating an inclusive environment by adapting to the unique circumstances of its employees. Harry's life has changed as a result of taking on the enormous responsibility of contributing to his family's finances.

His typical day reflects how McDonald's helps him balance work and school. After attending classes at 7 a.m., he takes a short break in the afternoon before working the store's closing shift.

Working at McDonald's has also changed Harry's personality. The company's culture encourages positive relationships with friends and family. Working at McDonald's has also changed Harry's personality. The company's culture encourages positive relationships with friends and family. 

However, this positive work environment is also reflected in employee development. McDonald's is well-known for recognizing employee achievements. Harry's "Crew of the Month" award proves this.  

Highlighting how employee satisfaction leads to exceptional customer service. However, it is McDonald's investment in employee talent development that has provided Harry with benefits beyond a salary. 

McDonald's has a comprehensive training program that provides employees with skills such as leadership, customer service, critical thinking, teamwork, and more. This emphasis on personal development has had a significant impact on Harry's outlook. 

McDonald's Philippines provides a support system for students who want to have a successful career. Crew members enjoy flexible work schedules, world-class training, a positive work environment, and opportunities for advancement. 

To discover career opportunities at McDonald’s Philippines, visit the McDonald's PH website and follow the McDonald's PH Careers Facebook Page.

About McDonald’s Philippines 

McDonald’s Philippines’ master franchise holder Dr. George T. Yang – who oversees and sits as Chairman for over 40 years -- founded and brought the first McDonald’s store to the country in 1981. Since then, McDonald’s in the Philippines has been a formidable player in the country’s quick-service restaurant industry, having grown a store network of over 750 nationwide. McDonald’s Philippines continues to aspire to make a difference in communities where it operates through its charity of choice, Ronald McDonald House Charities Philippines.